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HBCUs are making great progress towards net-zero emissions and promoting diversity in clean energy

HBCUs are making great progress towards net-zero emissions and promoting diversity in clean energy

Historically Black colleges and universities (HBCUs) are at the forefront of progress in achieving net-zero emissions and promoting diversity in clean energy. The Department of Energy’s Office of Policy reported over 7.8 million energy jobs in the US in 2021. Recognizing the need to support HBCUs in clean energy research, Dominion Energy pledged $25 million, while the Department of Energy (DOE) funded HBCUs for biofuel and solar-plus-storage projects (Photo contributor: Scharfsinn, Shutterstock.com).

To promote diversity, equity, and inclusion in energy research, teams have received awards, and the DOE plans to invest in solar and nuclear energy, energy storage, carbon capture, and efficient use of minerals through funding opportunities.

In a significant development, Howard University became the first HBCU to join the governing alliance board of directors for the National Renewable Energy Laboratory in May 2023. This collaboration creates opportunities for underrepresented students to pursue careers in renewable energy.

The DOE also announced the HBCU Clean Energy Education Prize worth $7.75 million. This initiative encourages HBCU institutions to develop programs that increase K-12 and community college students’ participation in STEM fields related to clean energy.

The goal is to expand clean energy education for younger generations and establish partnerships that lead to clean energy career opportunities. Over 100 HBCU institutions across the US are eligible to compete in one or both prize tracks.

The DOE has formed partnerships with more than 100 HBCUs and minority-serving institutions to address racial disparities in energy systems and research. Their efforts have earned recognition from 15 ABET-accredited HBCU engineering schools as one of the top 5 government agencies supporting HBCUs in 2023.

North Carolina Agricultural and Technical State University has established the Center for Electrochemical Dynamics and Reactions on Surfaces (CEDARS) to focus on clean energy initiatives. CEDARS will explore technologies such as hydrogen and oxygen separation from water to create clean hydrogen for energy use.

CEDARS, funded by a four-year $10.35 million DOE grant, represents an interdisciplinary effort. It is the only HBCU among the 43 universities and national laboratories to receive over $400 million in Energy Frontier Research Centers (EFRC) funding.

With the university’s $23 million Steps4Growth clean energy workforce training award and the recent grant, the center aims to create a net-zero emissions economy and promote diversity in clean energy.

The burning of fossil fuels has resulted in rising global temperatures, leading to climate change risks and extreme weather events. The Deep South Center for Environmental Justice (DSCEJ) has been actively engaged in community-focused efforts over the past two years.

DSCEJ empowers communities historically impacted by environmental racism and promotes community-led solutions to address the climate crisis while prioritizing ecological justice. Through philanthropic funding and engagements with federal, state, and local lawmakers, DSCEJ has made significant progress.

Dr. Beverly Wright, the executive director and founder of DSCEJ, was appointed to the White House Environmental Justice Advisory Council by the Biden Administration in 2021. In this role, she provided recommendations on addressing environmental injustice to the White House Environmental Justice Interagency Council (IAC) and the Chair of the White House Council on Environmental Quality (CEQ). This appointment provided a platform to ensure that environmental justice communities’ priorities were addressed in Washington.

The Biden Administration’s commitment to environmental justice began with the announcement of Justice40, ensuring that historically disadvantaged communities receive 40% of federal investments in clean energy solutions.

DSCEJ actively engaged with the administration, including organizing a “toxic tour” throughout Cancer Alley, drawing attention to the devastating effects of living near highly polluting industries. EPA Administrator Michael Regan participated in the immersive tour, and the EPA issued enforcement actions to address air pollution, unsafe drinking water, and other issues.

In September 2022, the EPA announced the establishment of the Office of Environmental Justice and External Civil Rights. This office aims to advance environmental justice by enforcing civil rights laws in overburdened communities and providing new grants and technical assistance.

HBCUs are playing a crucial role in driving progress towards net-zero emissions and advocating for diversity in clean energy. With continued support and collaboration, these institutions are paving the way for a more sustainable and equitable future.

 

#HBCUs #CleanEnergy #NetZeroEmissions #DiversityInEnergy #EnvironmentalJustice #RenewableEnergy #STEMEducation #ClimateAction #SustainableFuture #EnergyResearch #EquityInEnergy #CleanEnergyInitiatives #CommunityEmpowerment #EnvironmentalEquity #ClimateJustice #HBCUPride #CleanEnergyLeadership

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Lynn Thompson Inducted into NACDA Hall of Fame

Lynn Thompson Inducted into NACDA Hall of Fame

We are thrilled to announce that Lynn Thompson, former Director of Athletics at B-CU, has been honored as a Hall of Famer by the National Association of College Directors of Athletics (NACDA). This prestigious recognition solidifies his remarkable administrative career and establishes him as the only HBCU AD in the NACDA Hall of Fame.

The induction ceremony took place at the 58th NACDA convention held at the Orlando World Center Marriott, where Thompson was celebrated among his peers. NACDA, the leading authority in athletics director collaboration worldwide, consists of 22,000 college athletics administrators representing more than 2,200 institutions throughout the United States, Canada, and Mexico.

Thompson follows in the footsteps of three legendary figures who were previously honored by NACDA: Nelson Townsend, Walter Reed, and Dennis Thomas. These trailblazers have left an indelible mark on HBCU athletics and the broader sports community.

A Daytona Beach native and former B-CU athlete, Thompson became the youngest athletics director in B-CU history at the age of 31. He dedicated 30 years of his career to B-CU Athletics, ultimately rising to the position of Vice President of Athletics. Thompson’s leadership and vision transformed the program, securing an impressive 71 championships, including 54 in the MEAC.

Surrounded by his family and esteemed colleagues, including Sandra Booker and Michael Stambaugh, Thompson expressed his gratitude for the support he received throughout his journey. He humbly acknowledged the giants who had paved the way for him and emphasized the significance of representing Bethune-Cookman University, the MEAC, and all historically black colleges and universities.

Thompson’s co-workers, Sandra Booker and Cesley Tafoya, shared their joy in celebrating this momentous achievement. They praised Thompson’s vision, leadership, and unwavering commitment to the B-CU community, highlighting the family atmosphere that permeated the university.

The significance of Thompson’s impact was further underscored by the presence of supporters from arch-rival FAMU. Joe Bullard, the voice of the FAMU Marching “100,” and Marvin Green, former FAMU Associate Athletics Director, made the trip to Orlando to honor Thompson’s accomplishments. Their presence spoke volumes about the respect and admiration Thompson has earned throughout his career.

Since his departure from B-CU, Thompson has continued to contribute to the world of sports as a consultant for the MEAC. Additionally, he has reignited his passion for writing, with his works receiving critical acclaim and gaining attention in various cities. While his focus has shifted, Thompson’s dedication to excellence remains unwavering.

Thompson’s induction into the NACDA Hall of Fame serves as a testament to his unparalleled achievements and his enduring legacy in HBCU athletics. We extend our heartfelt congratulations to Lynn Thompson on this well-deserved honor.

 

#HBCU #HallOfFame #NACDA #Athletics #Achievements #Leadership #ProudMoment #Legacy #Excellence #Gratitude #SportsCommunity #BCCU #MEAC

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AI Can Be Biased: Ensuring Equitable AI for All

AI Can Be Biased : Ensuring Equitable AI for All

Artificial Intelligence (AI) has the potential to shape a more equitable future for everyone, but there is a significant flaw that deserves our attention. Many AI tools inadvertently perpetuate or even amplify the biases of their mostly white male creators. This leads to the repetition of mistakes and judgments, allowing racism and discrimination to persist in our society. It is crucial that we address these algorithmic biases and work towards creating AI systems that work for everyone.

Examples of Harmful AI Bias
There are sobering examples that highlight the harm caused by biased AI systems. For instance, facial recognition algorithms used worldwide failed to detect Black faces, forcing individuals like Joy Buolamwini to wear a white mask to be recognized by the technology. Similarly, Twitter’s image-cropping tool consistently favored white faces, and AI robots trained on vast image datasets perpetuated stereotypes by identifying women as “homemakers” and people of color as “criminals” or “janitors.”

Real-world Implications
These algorithmic biases have serious implications for people of color. Algorithms are now utilized in determining credit scores, evaluating job candidates, making college admissions decisions, predicting crime rates, influencing court bail and sentencing, and even guiding medical treatments. If these algorithms have learned racism along the way, they will perpetuate it, further exacerbating existing inequalities.

Addressing the Problem
It is important to recognize that Artificial Intelligence itself is not designed to be racist; it learns from the data and patterns it is exposed to. The key lies in the training process. Too often, algorithms are trained on incomplete or biased data, leading to unintentionally racist outcomes. To overcome this, we must diversify both the researchers creating AI systems and the datasets used for training. By including a broader range of perspectives and experiences, we can help AI systems learn better habits and produce more equitable results.

Creating Equitable AI Systems
Joy Buolamwini, after experiencing the biases of AI, founded the Algorithmic Justice League, advocating for diversity among AI coders and the use of inclusive training sets. Seattle tech entrepreneur Luis Salazar launched AI for Social Progress (AI4SP.org) to promote the adoption of diverse training sets that mitigate bias in AI technologies. These initiatives highlight the importance of addressing bias in AI systems and working towards more inclusive and equitable outcomes.

Call to Action
Business leaders and philanthropists have a crucial role to play in supporting efforts to mitigate bias and evaluating the outcomes generated by AI systems for gender and racial bias. AI is reshaping our lives, and if we approach it with a commitment to equity, the future holds remarkable possibilities. It is imperative that we take concrete steps to eliminate systemic bias and racism from AI platforms before it’s too late. Together, let’s work towards making AI the dawn of an exciting new era for everyone, leaving behind the mistakes of the past.

 

Hashtags: #AI #Diversity #AIforEquity #AlgorithmicJustice #DiversityInTech #InclusiveAI

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Exploring the Metaverse: Unlocking New Possibilities in Education

Exploring the Metaverse: Unlocking New Possibilities in Education

The digital realm is rapidly evolving, and one concept that has been making waves is the metaverse. This immersive virtual environment holds immense potential, particularly in the realm of education. In this article, we will delve into the metaverse and its impact on education, highlighting the opportunities it presents for students from Historically Black Colleges and Universities (HBCUs). Get ready to embark on a journey that explores the future of learning!

What is the Metaverse?
The metaverse is a virtual universe that combines elements of the physical and digital worlds. It is a dynamic and immersive environment where users can interact with each other and digital objects in real time. In the metaverse, individuals can explore, create, and engage in various activities, blurring the boundaries between reality and virtuality. It encompasses virtual reality, augmented reality, and other technologies that enable users to have rich and interactive experiences. The metaverse has the potential to revolutionize industries such as gaming, entertainment, social networking, and education, offering endless possibilities for collaboration, learning, and innovation.

The Metaverse and Education
In the realm of education, the metaverse holds transformative potential. It enables students to transcend physical limitations, providing access to a vast array of resources and experiences. Imagine studying marine biology by diving into virtual oceans or practicing architectural design in a virtual cityscape. The metaverse opens up endless possibilities for immersive, interactive, and engaging learning experiences.

The Power of the Metaverse in Education

  • Statistic: According to recent studies, over 70% of educational institutions have implemented or are planning to implement metaverse technologies in their curricula.
  • Engagement: Students engaged in metaverse-based learning show increased levels of motivation and active participation, leading to improved academic performance.
  • Access to Experts: The metaverse allows students to connect with experts and industry professionals from around the world, fostering mentorship and expanding their networks.
  • Real-world Simulations: By engaging in virtual simulations, students can gain practical skills and hands-on experience, preparing them for real-world challenges.
  • Inclusive Learning: The metaverse provides equal opportunities for learners of all backgrounds, breaking down barriers to access and promoting inclusivity in education.

 

FQ Metaversity: Bridging the Gap
At FocusQuest, we understand the importance of embracing cutting-edge technologies for educational advancement. That’s why we proudly introduce the FQ Metaversity, a dedicated section on our platform offering a curated selection of online programs and certificates. With FQ Metaversity, students from HBCUs can access high-quality education, network with industry professionals, and enhance their skills in a virtual learning environment.

As the metaverse continues to evolve, it presents exciting opportunities for the future of education. With the FQ Metaversity, we are committed to empowering students from HBCUs to thrive in this digital landscape. Join us on this educational revolution and unlock a world of knowledge and possibilities. Visit our FQ Metaversity page to explore our programs and embark on your journey towards success in the metaverse!

 

Hashtags: #MetaverseEducation #FutureOfLearning #FQMetaversity #OnlineEducation #HBCUStudents #HBCU

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How Companies Can Effectively Recruit from HBCUs

How Companies Can Effectively Recruit from HBCUs

The number of job openings increased to 10.7 million in September of last year, up more than four percent from the month before, according to the latest report from the Bureau of Labor Statistics. Since January 2021, job openings have been steeply climbing. Companies not recruiting at HBCUs may be missing out on promising future employees.

Companies like Gilead Sciences, Novartis, Google, Microsoft and more have created recruiting pipelines with HBCUs over the past few years.

Biopharmaceutical giant Gilead is working to build specific, personal relationships with HBCUs to facilitate recruitment. The company uses employees as liaisons to build relationships with officials at the nine HBCUs it recruits from. These liaisons are sometimes alumni of the school who now work for Gilead. The HBCU officials can then recommend their star students for internships and fellowships.

For Microsoft, the big tech giant has enticed Morehouse students to panels of alumni talking about entry-level positions at the company and careers in tech with the quintessential college bait — free Chick-Fil-A and the chance to win an Xbox.

“[University recruiting] is about finding the best talent right out of the gate and kickstarting lifelong careers,” Portia Kibble Smith, head of Diversity, Equity and Inclusion at Karat. “It also creates an opportunity to source candidates from more diverse talent pools.  There are many diamonds in the rough.” 

Karat conducts first-round interviews for tech companies and has worked with HBCU students. In October, Karat signed on as a corporate partner for the new Morehouse Center for Broadening Participation in Computing. The company is providing 1,000 mock technical interviews for the center.

 

Here are some advices from Kibble Smith on how companies can effectively recruit from HBCUs:

What advice would you give to companies who want to hire more from HBCUs but don’t know how?

Identifying a list of HBCUs to target, even if they are not the most well-known or popular, is an important first step. Look at your employee base who are from HBCUs to help build that list.  Start small if needed to avoid a saturated recruiting market and build relationships with the institutions and student leaders.

Getting to really understand and know the students and professors/leadership at these colleges, because each is different, will help to also build a successful recruiting strategy.

Why should companies try to recruit from universities?

Companies that get an early start on university recruitment will have their choice of some of the best candidates.

That said, even in the current job market, we’re still seeing strong university recruiting and early career hiring demand, and the tail for peak university recruiting season now often extends well beyond the start of the new year for full-time and intern hiring. 

Why should companies look to recruit a diverse pool of candidates?

There is a huge need for more diverse hiring, especially in the tech industry when only five percent of software engineers are Black. Building diverse software development teams is both a priority and a challenge for many companies.

Compared to industry averages, the population of candidates during university recruiting season is far more diverse. Over the past three years, companies saw an average of 113 percent more applicants who were female or non-binary and 67 percent more applicants who were members of an underrepresented minority group during university recruiting season.

If a company wants to be successful, they will need a diverse group of employees who will have diverse backgrounds and ideas to share as they build products and services for today’s market. It’s a great business decision!

What can companies do to recruit and hire more Black and brown students?

The opportunity for candidates to redo interviews is huge for candidates who have had limited exposure to technical interviews.

Research shows that more than half of HBCU computer science students had never had a practice interview before entering the job market, which puts them at a disadvantage. Offering interview redo opportunities is a good way to level the playing field by giving candidates the interviewing experience they need to put their best foot forward. Our data shows that redos not only create a more inclusive hiring process, but they also improve hiring efficiency for companies.

Also having diverse recruiters can help.  Having someone who can relate to the students is always key and it shows the candidates that your company has a commitment to diversity.  If you’re not showing that commitment, then it will be difficult to attract the talent. 

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Pentagon announces Howard University as the first HBCU to lead university-affiliated research center

Pentagon announces Howard University as the first HBCU to lead university-affiliated research center

The Pentagon has chosen Howard University to lead a university-affiliated research center, its first partnership with a historically Black college or university, Defense Secretary Lloyd Austin announced this week.

“To sharpen America’s technological edge and to strengthen America’s outstanding military, the department is committed to investing even more in HBCUs and minority-serving institutions,” Austin, the first Black secretary of defense, said Monday.

Howard will receive $12 million per year for five years in funding, according to a news release. This is the first university partnership primarily sponsored by the Air Force, and this is the first time the department accepted submissions from universities to become an affiliated research center, according to Howard University President Wayne A. I. Frederick.

The new consortium will focus on tactical autonomy, an Air Force program that aims to develop technologies that require minimal human supervision, according to the branch’s website. The center looks to take advantage of Howard’s science, technology, engineering and math programs.

Austin described the technology as “central to US security in our changing world” and said the military needs the creativity and ideas of students in these programs to continue advancing the advantages American soldiers have on the battlefield.

“Responsibly used autonomous systems make our military faster, smarter, and stronger,” he added. “Howard’s new research center will protect our most precious asset—and that most precious asset is our men and women in uniform.”

The university will also focus on diversifying the pool of scientists and engineers that work with the Defense Department, according to the news release, and it will lead eight other HBCUs, including Hampton and Tuskegee universities, in the research effort.

Frederick told that this is “an enormous opportunity” for faculty and students to “work on cutting edge research in a technology space that is ever evolving.”

“It’s going to put us in a unique space to develop techniques and capabilities and skillsets that we otherwise wouldn’t,” Frederick said, adding that this partnership will allow the university to expand to other areas of research in the future.

The program “really emphasizes that for the country to be successful and for the country to compete, to continue to be competitive in terms of research, etc., that you have to diversify what that work force looks like in the arena of research,” Frederick said.

The Pentagon currently has partnerships with 14 other universities across the country, including Georgia Institute of Technology, University of South California and the University of Maryland.

From Focus Quest we believe that this announcement of Howard University as the first HBCU to lead a research center affiliated with the university is a significant development that has numerous advantages. This decision will create more opportunities for African American students and researchers to excel in fields that have traditionally been dominated by white scholars. Additionally, it will provide the Pentagon with a more diverse pool of talent and ideas, leading to better solutions and innovations. The research center will also serve as a model for other institutions to follow, promoting the importance of diversity and inclusion in academic and research settings. Overall, this news represents a major step forward in promoting equity and excellence in research and education.

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How HBCUs Are Helping Reduce the Racial Wealth Gap

How HBCUs Are Helping Reduce
the Racial Wealth Gap

Black households have a fraction of the wealth of white households, leaving them in a much more precarious financial situation when a crisis strikes, such as the pandemic. Wealth allows households to rebound from a financial emergency, invest in their children’s education, start a business, relocate for better opportunities and buy a house. Unfortunately, the wealth gap between white and black Americans has not decreased in the last 50 years. In 2019, the median wealth (without defined-benefit pensions) of Black households in the United States was $24,100, compared with $189,100 for white households. Homeownership contributing significantly to household wealth was 72% for whites compared to 42% for blacks. And the reasons for the black-white wealth gap are not a mystery. They have resulted from centuries of policies that have systematically disadvantaged Black Americans’ ability to build, maintain, and pass on wealth.

Research shows that one of the proven ways to narrow this gap is through higher education, especially for those who graduate in the STEM, legal and medical fields, which offer higher-paying career opportunities. Black professionals have relied on HBCUs more than any ot

her higher education institution for over 180 years. They graduate 80% of Black judges, 50% of Black doctors, 50% of Black lawyers, 40% of all Black US Congress members, and award 24% of all bachelor’s degrees in STEM fields. And while HBCUs have received record funding over the last two years, with more than 6.5 billion allocated by the Federal government, that doesn’t begin to make up for decades of neglect.

Our Money Matters, a free platform to help HBCU students and community residents get on the path to financial wellness, offers six reasons why minority institutions need our continued advocacy.

  1. HBCUs have a 34% mobility rate of moving their students from the bottom 40% in household income into the top 60%. That is double the national average and five times more than Ivy institutions.
  2. Endowments for HBCUs are a fraction of comparable non-HBCUs, with an average of $15,000 per student compared to $410,000. Endowments are typically used to support scholarships, facility upgrades, and faculty hiring and retention. The difference is significant if you compare Howard University, sometimes referred to as the Harvard of HBCUs, and the HBCU with the highest endowment. Harvard’s endowment is about $42 billion, while Howard’s is around $700 million—less than a 50th of Harvard’s endowment. There is not one HBCU with an endowment of over a billion dollars, while there are over 100 white institutions.
  3. The pandemic required HBCUs to shift funds to remote learning. Many students needed computers and access to Wi-Fi, and schools needed to upgrade their technology infrastructure. Also, many students require student loan debt relief as well. This meant that schools diverted crucial funds from maintenance and other infrastructure investments. Nearly two-thirds of the surveyed schools said they had more than 5 million in deferred maintenance.
  4. Private donations and grants are significant funding sources for all higher education institutions. However, it accounts for a small portion of total revenue for HBCUs compared to non-HBCUs – 17% versus 25.8%. And because much private funding comes with certain restrictions, it means less flexibility for HBCUs to address pressing needs. And when HBCUs must turn to other sources for funding, they face higher fees to borrow money than white institutions. For example, a Black minority-serving institution would have to pay underwriters $35,000 more for a $30 million bond than a white university. In addition, historically black colleges and universities in the U.S. have been underfunded for decades, with billions of dollars in state funding diverted by lawmakers for other purposes, according to higher education experts.
  5. First-generation college students make up 39% of HBCU enrollment, and many rely on student loans. While costs at HBCUs are less than at non-HBCUs, tuition is increasing universally across all institutions. This forces many Blacks to choose between a degree and the accompanying astronomical debt or forgoing college altogether. In fact, in a 2021 nationwide survey of nearly 1,300 Black borrowers conducted by the Education Trust, many questioned whether the debt they incurred was worth it. And yet, Blacks that had a degree were much better equipped to weather the pandemic than those without one.
  6. For faculty members, choosing to work at an HBCU means being unfairly penalized in terms of salary. On average, HBCU faculty earn $18,000 less than those teaching in non-HBCU institutions. HBCU faculty earn about $69,180, compared to $87,385 for faculty in non-HBCUs, making it much more challenging to recruit professors and administrators, especially in expensive cities.

HBCUs have traditionally had to do much more with less. And yet, they have positively impacted society to a far greater degree than the historically meager investments made from private and public sources. HBCUs provide an average of 6,385 jobs in each state and territory where they are located and generate an average of $704.7 million a year in total economic impact. They make up just 3% of higher education institutions in the country, but they educate 10% of all Black college students. And according to recent research, increasing the strength of HBCUs around the U.S. could increase Black worker incomes by about $10 billion, strengthening the economy with $1.2 billion in incremental business profit, additional consumer expenditures of $1 billion, and help to reduce the wealth imbalance.

In conclusion, Black History Month is important for HBCUs as it allows these institutions to celebrate the contributions and achievements of African Americans, recognize the legacy of their institutions, and provide a space for students and faculty to learn and share their perspectives.

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4 Ways Universities Can Use AI to Streamline Operations

4 Ways Universities Can Use
AI to Streamline Operations

As enrollment in higher education continues trending down, colleges and universities need to get creative in order to strengthen their margins and maintain profitability. At the same time, they need to figure out how to improve the student experience to buck enrollment trends.

One way to accomplish these goals is by making smart investments in technology. For example, by investing in artificial intelligence (AI) tools—and AI-powered chatbots in particular—institutions of higher learning can provide their students with better support while empowering their staff to focus on higher-level initiatives and tasks.

With that in mind, let’s take a look at four specific ways AI chatbots can help universities and colleges streamline operations and save money to crystallize profitability in the face of declining enrollment.

1. Reducing call and email volume

When you invest in leading chatbot solutions, you empower students to self-serve information at their own convenience. For example, a student might have a simple question about where to send payment or when enrollment opens for the next semester. When extrapolated across thousands of students and prospective students, however, the ability to answer simple questions can be severely hampered, impacting enrollment and retention, thus delivering a negative student experience. A chatbot can easily answer these types of routine questions in higher volumes, freeing staff from having to respond to the same inquiries over and over again while successfully meeting students’ needs.

A full-featured chatbot solution will be available across channels. Whether someone’s going to the website, calling on the phone, sending a text, or shooting an email over, a bot can answer routine questions. In turn, this saves staffers a great deal of time which can be invested in higher-value activities.

With the time saved by implementing a chatbot, you will be able to repurpose your existing staff to handle the more significant and complex interactions with students. For example, a first-generation prospective student might speak with a financial aid advisor to explain that they really want to go to college but they’re not sure if they’ll be able to afford it and want to know more about their financial aid options. This is the type of conversation you want your staff to have the time to engage in. On the flip side, if a new freshman is curious about where the library is located on campus, the chatbot can provide the library address and a map of campus. The vast majority of student inquiries fall into the latter category, making an omnichannel chatbot essential in providing 24/7 access to resources and information.

Recently, one large state university that had been outsourcing calls and emails to a third-party contact center invested in chatbot technology. Thanks to that investment, they were able to deflect 75 percent of calls and messages by utilizing the bot for tier 1 inquiries. Ultimately, this enabled them to bring their contact center back in-house again, saving a significant amount of money along the way.

Similarly, Broward College saved upward of $500,000 using chatbot technology. At the same time, chatbots helped Temple University reduce call volumes by 50 percent.

 

2. Streamlining the application process

Ultimately, higher education institutions make money when students enroll in school. This is why it’s so important to build a streamlined, optimal application process that maximizes the chances a prospective student will complete it.

This is another area where chatbots can be particularly helpful. For example, if a student begins the application process but walks away midway through it, an AI chatbot can automatically nudge them: “It’s been 10 days since you looked at your application. Is there anything we can do to help you through this process?”

These automatic reminders require no human involvement. They’re an easy way to increase the likelihood that students will complete their applications, which should translate into better enrollment figures. Additionally, the chatbot can have knowledge of each field within the application, allowing the prospective student to ask questions about how to complete the required field. If the bot’s answer isn’t sufficient, an Admissions Advisor can intervene and provide assistance via live chat, increasing the likelihood of application submission.

3. Increasing availability and accessibility

AI chatbots don’t need to eat, sleep, or take breaks. And that means that they work 24 hours a day, seven days a week. Whenever students have questions, they can self-serve answers via the chatbot—even when your entire staff is asleep.

This is a godsend for both traditional students and nontraditional ones, like the folks who have full-time jobs and can’t call admissions during the day. At the same time, leading chatbot solutions offer multilingual support. This enables international students to find the information they need easily, too.

Taken together, this increased availability and accessibility translates into better margins because all student populations have access to the information they need when they need it, which strengthens their experience and improves the chances they’ll ultimately enroll.

4. Improving operational efficiency

Higher education, like all other industries, is having a difficult time hiring enough workers to fulfill their missions. Thanks to chatbot technology, colleges and universities can overcome labor shortages by increasing operational efficiency and enabling staff to do more with less.

At a high level, chatbots improve operational efficiency across campus, which improves the staff and student experience. Instead of having to endure long wait times, students can get answers to their questions quickly, increasing satisfaction.

At the same time, staff can handle calls faster and have better-informed conversations when they need to intervene. Rather than being forced to track down information from their colleagues to address student concerns, that runaround is eliminated.

What’s more, because chatbots help provide a smoother application and enrollment process, the yield rate increases. And because the chatbot can also nudge students to make account payments automatically, checks come in faster, accelerating cash flow—all without human intervention.

As you can see, chatbots can have a profound impact on university operations, making life easier for staff and students alike. A simple investment in chatbot technology may be just what your university needs to weather the current storm academia faces.

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Why is Online Education Crucial for Success in the Tech Age

Why is Online Education Crucial for Success in the Tech Age

The world of online education is evolving at a rapid pace. With the tech age upon us, online education has become crucial to success in order to stay up-to-date with technology and trends. The following are the reasons online education is crucial for success in the tech age.

It’s Easier To Create A Network

In online courses, you’ll meet a bunch of people you can later stay in touch with and make valuable contacts. The people over at Learning Revolution will explain how crucial networking is for your online education. Creating these communities online can be easier than in person. Plus, online courses allow you to learn from a variety of people and different backgrounds through online discussions with students or even a video chat session with a professor!

The fact that online education is faster-paced also means it’s easier to create connections. It offers more opportunities for networking as there are so many events going on at once! In the tech age, these skills will help you stand out among other job applicants. You’ll have access to experts who know all about what they teach right away if you need them to. So don’t worry about having anything holding you back when starting your online course today!

You Learn Things Schools Don’t Teach

More often than not, formal education will teach you all about your field, but won’t tell you how to make money with it. And online education is the quickest way to learn how to turn your skills and knowledge into profit.

Some things you’ll learn only online include the following:

  • How to market online
  • How you can make money with your skills
  • How to run a business
  • What you need to make it on your own
  • What the market is saying about your field of work

Schools don’t teach you how to turn your skills into profit. You have to do that research yourself, and it takes time away from studying at school.

It Keeps Up With Modern Trends

Following modern trends is essential in the tech age. By taking online courses, students are able to keep up with modern trends while still being in class and learning valuable skills that will help them later on down the line.

Schools don’t have the capacity to keep up with modern trends. Online courses are created by the online education system to keep up with modern trends and help students learn new skills so they can achieve their dreams in life.

Updating one’s self on things like technology is important for success in this day and age, which makes online classes a key part of any student’s learning experience now that schools don’t have the capacity to do it themselves anymore. Keeping up with modern trends without online classes would be impossible as most jobs require constant updating on current events happening around us every single day.

Online Education Is Constantly Being Upgraded

The online education industry is always developing new online platforms, academic courses, and educational paths to ensure that students continue learning online. Students can now choose from a much wider range of online degree options which are constantly being upgraded with the latest technologies available in this day and age.
Online education is one of the best ways for people all over the world to learn new skills or improve on their existing ones because it allows them access to online tools without having to leave home. Plus, online courses are highly convenient as they offer flexible schedules allowing learners complete control over how often they log into their accounts.

It’s A Cost-Effective Way To Get Education

Lots of people choose online courses because this type of education can be an affordable option. This is especially true for online classes since there are no travel costs or other expenses that come with taking a traditional class on campus. Online courses also tend to have fewer restrictions than their in-person counterparts, allowing students the freedom to manage their time and work around personal schedules.

Online Courses Are Flexible


In a fast-paced world, it’s good to have flexible educational options. Unlike brick-and-mortar schools, online courses allow students to take classes that fit into their schedules. The tech age has made the world more mobile than ever before. People are traveling for various reasons at all hours of the day and night. By providing flexible learning opportunities through online education, universities can better help innovative professionals grow in their careers by giving them access when they need it most.

Online education is the way of the future. It’s easier to network and create a community and you’ll learn things schools don’t teach you, like how to run a business. It always keeps up with modern trends and is constantly developing along with the tech industry meaning you won’t leave anything out. Aside from all that, it’s cheaper than formal education and the classes are more flexible meaning you can also focus on developing other fields of interest while learning. Enroll now and go with the flow!

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College Enrollment Declines Again Though Online Schools, HBCUs See Increases

College Enrollment Declines Again Though Online Schools, HBCUs See Increases

About 1.5 million fewer students are enrolled than before the pandemic, says report from National Student Clearinghouse.

College enrollment dropped for the third consecutive school year after the start of the pandemic, dashing universities’ hopes that a post-Covid rebound was at hand.

 

 

The rate of the decline has slowed this fall, with college enrollment dropping 1.1% since last autumn. Over the first two years of the Covid-19 pandemic, enrollment fell about 6.5%, according to the National Student Clearinghouse, a nonprofit that released a report Thursday.

About 1.5 million fewer students are enrolled in college than before the pandemic, according to the nonprofit.

“I certainly wouldn’t call this a recovery,” said Doug Shapiro, executive director of the research center at the National Student Clearinghouse. “After two straight years of historically large losses in student enrollment it’s particularly troubling that the numbers have not climbed back at this point, especially among freshmen.”

Online schools and historically Black colleges and universities were among the few categories of schools to enroll more students in the fall, data show. The shift reflects a change in the way students say they are choosing their colleges. 

University enrollment was sinking for a decade before the pandemic and this year’s rate marks a return to that earlier, slower pace of decline. Factors contributing to enrollment’s long-term slide include concerns about student debt and the rise of alternative credentials.

Less selective private colleges, especially in the Midwest and Northeast have been hardest hit while the most prestigious schools, including most public flagship universities, have maintained strong enrollment numbers, according to the National Student Clearinghouse.

At online schools, where students take classes remotely, enrollment grew 3.2% from last fall, according to the Clearinghouse. For students aged 18-20, enrollment grew 23.4% over two years since fall 2020.

 

Scott Pulsipher, president of Western Governors University, which enrolled about 200,000 students online last year, said the number of 18-to-24-year-olds jumped to 11% of the student body from 6% five years ago.

Cost and value are attracting young people to online programs, he said. A lot of families can’t afford to pay for the extras colleges charge to enhance the campus lifestyle such as manicured grounds, large gyms and luxurious dormitories. They want to limit their expenses to those associated directly with teaching and learning.

Mr. Pulsipher said online education has evolved since its inception. “We’ve learned how to leverage technology to dramatically personalize learning in a way that can increase cognitive progress,” Mr. Pulsipher said.

 

Ryan Weger, 20 years old, was among the high-school students who enrolled at WGU during the pandemic. He earned a degree in a little less than a year for about $7,000 and now earns $65,000 a year as a data-center tech at Amazon in Northern Virginia. He also earned seven tech credentials while getting his degree.

“When I was considering going to WGU in high school the one con was that I wouldn’t get the campus experience,” Mr. Weger said. “But when I visit my friends in college I don’t feel like I really missed out on that much.”

HBCUs saw an enrollment uptick of more than 6% among freshmen. After years of struggling, HBCUs are on an upswing in the last two years, said Walter Kimbrough, interim executive director of the Black Men’s Research Institute at Morehouse College.

He attributes the increases to a cultural resurgence highlighted by Vice President Kamala Harris, an HBCU alum, as well as greater concern around racism following the 2020 murder of George Floyd. “Families are saying explicitly, I want to send my child to a place where they will feel safe,” Dr. Kimbrough said.

Temitope Soyombo, a freshman at Prairie View A&M University, an HBCU outside of Houston, said the sense of safety informed her decision to enroll. “It just feels better at an HBCU,” she said. “I’m more comfortable talking to my peers.”

The Supreme Court is scheduled to hear a case involving college admissions and affirmative action this fall. If the court decides schools are no longer able to consider race in admissions, Dr. Kimbrough expects that would lead to a boost in HBCU enrollment.

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